FREQUENTLY ASKED QUESTIONS
Payment & Online Security
"What form of payment do you accept?"
We accept online payments from the following:
PayPal, Apple Pay, Mastercard, Maestro, PayPal, Visa and many more!
"Is my payment secure?"
Yes, our website is powered and secured by Shopify and is fully PCI compliant by default
We personally do not store, nor have access to your payment information.
Shipping & Delivery
"How long will my delivery take?"
All domestic UK orders placed before mid-day will be packed and shipped via DPD the same day. Please allow 1-2 days for delivery.
International shipping could take from 7 to 21 days, or longer. Depending on any delivery issues or delays within your country. For an alternative/express method of delivery of your choice.
Please contact us to negotiate. Due to global supply chain constraints and world event, shipping times may be longer than expected.
Please be assured, we always ship or orders on time. Any delays are unfortunately due to the delivery/shipping company. We will always do everything we can to help with any delivery issues should this happen.
"How much is delivery?"
Free delivery is included in all UK based orders.
For international orders shipping can vary depending on your region, and rates and times are calculated at checkout.
"Do you ship internationally?"
Yes, we ship worldwide!
Please note that free shipping is not applicable fo international orders. Shipping rates vary depending on your region.
All shipping rates and times will be calculated at checkout.
Returns, Refunds & Warranty
"Can I have a refund?"
Unfortunately due to hygiene reasons we do not offer any returns and refunds on any of our products.
"Can I have an exchange?"
If for any rare reason you find a fault with any our products, for a full exchange report this within 48 hours via our email or instagram direct message.
"Do I have warranty?"
Our products are tried and tested with a long life expectancy if used correctly and to our advise. We don't have a warranty policy but if for any rare reason you find a fault with any our products, for a full exchange report this within 48 hours via our email or instagram direct message.
"My order was damaged during delivery, what should I do?"
If your order has been damaged during delivery, then please contact us within 48 hours of recieving your order to solve this issue.
You will be required to send the faulty item back to us for a full exchange.
In an event of this, once we rectified the delivery fault with our courier we will issue a full refund for your shipping cost Please keep a copy of the receipt.